Intro to Fixed Ops with DMS

Course description

In this course, students learn about the automobile dealership service, parts, and body shop operations. Students examine best practices for optimizing the return on investment in the dealership, and how after-sales business and fixed operations contribute to overall dealership profitability. Customer satisfaction and loyalty are emphasized. Students are also introduced to various software applications used by retail dealerships. Students discover trends within departments by using dealership management system reports which provide an in-depth investigation of the parts and service departments, with respect to parts inventory control, parts invoicing, service merchandising, service scheduling and service invoicing.

Students registering for credit courses for the first time must declare a program at the point of registration. Declaring a program does not necessarily mean students must complete a program, individual courses may be taken for skill improvement and upgrading.

For more information, please contact Continuing Education