Dispute Resolution for Leaders

Course description

Leaders must demonstrate skills and abilities to recognize and respond to organizational conflict. In this course, students focus on the prevention of the escalation of disputes that cause organizational distress which create toxic outcomes and unhealthy work environments. Students explore the complexity of conflict development, escalation and resolution through the use of alternative dispute resolution methodologies.

Students registering for credit courses for the first time must declare a program at the point of registration. Declaring a program does not necessarily mean students must complete a program, individual courses may be taken for skill improvement and upgrading.

For more information, please contact Continuing Education