Key Performance Indicators

Student, graduate and employer satisfaction

At Georgian College, we’re listening – to the voice of our students, the voice of our graduates and the voice of employers and the communities we serve. The feedback we receive is vital as we continue to:

• strengthen our program offerings
• enhance the student experience
• ensure our graduates are job-ready
• provide an innovative and responsive learning environment
• partner with dynamic leaders in community and industry

The Key Performance Indicators (KPIs) process includes three satisfaction surveys. The feedback the college receives from these surveys is used to make important and timely decisions about programs, resources, facilities and services.

What are KPIs?

In 1998, the Ministry of Training, Colleges and Universities mandated a performance measurement system for Ontario colleges using Key Performance Indicators (KPIs).

There are five KPI measures:

1. Student satisfaction and engagement*
2. Graduate satisfaction
3. Employer satisfaction
4. Graduate employment rate
5. Graduation rate

KPIs help Georgian to identify areas of strength and weakness as well as opportunities for improvement.

*Student satisfaction rate is no longer ministry-mandated, but the college sector has launched a new survey called Ontario College Student Experience Survey (OCSES). Comparative reporting will begin with the 2022-23 survey year.

How is KPI data collected?

All colleges use the same KPI surveys and methods for data collection. Four of the five indicators (graduation rate excluded) are determined through annual surveys that are administered and/or analyzed by third-party research companies contracted by the Ministry.

Student satisfaction and engagement survey

Georgian students (except those in their first semester or in University Partnership Centre programs) who are in full-time funded programs are surveyed in class to determine their satisfaction with college programs and services.

Graduate satisfaction survey

Graduates are surveyed by telephone on their satisfaction with Georgian’s programs and services six months and two years after graduation. Forum Research Inc. conducts both surveys.

Employer satisfaction survey

Employers are asked through a telephone survey conducted by Forum Research Inc. to rate how well the college has prepared the graduate. The college, not the graduate’s, performance is evaluated.

Graduate employment rate

The graduate employment rate calculates the percentage of Georgian graduates who found employment within six months of graduation.

Graduate rate

The graduation rate is calculated by tracking students from when they started at Georgian on a full-time basis to their graduation from the college.

KPI results

KPI results for 2022-23

These results are specific to grads who completed their academic programs in 2021-22.

PCPP KPI results for 2022-23

These results are specific to grads who completed their academic programs in 2021-22.

Georgian College has a public college-private partnership (PCPP) with International Language Academy of Canada (ILAC) located in Toronto. The program delivery began in Summer 2021. Learn more about Georgian@ILAC.

Starting in 2024, colleges with public college-private partnership (PCPP) campuses are mandated to publish the following KPIs for each PCPP campus:

1. Graduate Employment
2. Graduate Satisfaction
3. Graduation Rate

See system-wide results. For additional college system KPI information, visit the Colleges Ontario website.

For more information on the employment experiences of college graduates, visit the Ministry of Colleges and Universities website.

Student and graduate satisfaction – MORE say.

Ontario College Student Experience Survey (OCSES)

Are you a full-time student in your second semester of study or beyond?

If so, you’re eligible to complete the Ontario College Student Experience Survey (OCSES) survey which is an online survey and students can complete on their own time. You’ll be asked to provide input on your program of study, college services and the overall Georgian learning environment. Georgian wants you to have MORE say. The survey is conducted by Institutional Research and Strategic Insights in collaboration with the Ontario College Application Service (OCAS). If you have questions about this survey, please email feedback@georgiancollege.ca.

About the survey:

• the survey is administered three times a year: June, November and February
• all information is confidential; you are provided with a unique survey link – please do not share with others. Responses will be reported in aggregate and anonymized
• your invitation email will come from Georgian College <info@email.ontariocolleges.ca>
• it should take you approximately 15-20 minutes to complete; you can complete it on your computer, phone, tablet or other mobile device
• it will include questions on your college experience in four areas:
  • teaching and learning quality;
  • program-related knowledge and skills;
  • work-integrated learning;
  • student services and resources; and
  • demographic questions.
• to thank you for your time, students will be entered into a draw to win prizes. Specific details of the prizes are included in the email invitations.
• in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), OCAS is providing a fully accessible online survey using SurveyMonkey, compatible with current screen readers and assistive technologies. Students may use assistive technologies/devices at their disposal to complete this survey. Students can contact the Accessibility team for assistance.

Graduate satisfaction

Tell us how you’re doing!

Six months after you graduate and again two years later, you’ll be contacted by a research firm to comment on your career success and satisfaction as a Georgian graduate:

• this province-wide telephone survey of all college graduates is a quick way for you to provide us with an update on your status
• the feedback you provide is entirely confidential
• it’s important to ensure that your email address and telephone number are accurate in our records
• the research firm will call you repeatedly until they have an opportunity to gather your feedback
• though completing the survey is not mandatory, taking a few minutes to provide your input can help shape the future direction of the college – we hope you will participate!

As part of the graduate satisfaction survey, you’ll be asked for permission to contact your direct supervisor for the Employer Satisfaction survey. The purpose of the survey is to assess the performance of the college – not your performance. Your employer will not be contacted without your consent.

Employer satisfaction

If you recently hired a Georgian graduate, you may receive a call from an independent research firm to gauge how well you feel the college has prepared the graduate to meet your needs as an employer. You’ll be asked to comment on the graduate’s abilities as well as to suggest what new skills are expected from today’s graduates:

• the feedback you provide is critical in helping us to ensure we’re preparing our students today for the jobs of tomorrow
• all information gathered is confidential

Thank you for your continued support of Georgian College students and our programs!